Delivery and Collection Information

Standard UK Delivery Information: (Excluding Northern Ireland)

Any customers who place an order online for delivery to Northern Ireland will be contacted for an additional delivery charge. 

Once we have received any order through our online store, we will always try to despatch the item/s the same day for orders made before 1pm.

We stock the majority of our products, however on occasions, we may have to order certain products in once we have received an online order, and this may delay the standard delivery time. We will always contact the customer to advise this.

Our standard delivery charge for all products is £5.95 and delivery is between 1 - 3 days.

Express Delivery Bristol : Bristol and Surrounding Areas

Have you started a pond project or even started building your first pond, and you have not received a correct part or a part has been broken or maybe you are looking to make your first order to carry out the pond job, and you don’t want to wait for an online order to arrive. We can offer same day delivery or next day on selected items* 

We know the issues a pond build or some routine pond maintenance can cause if a part is wrong, or unfortunately has been broke on installation, and this can delay the work for a few days depending on stock availability and online ordering. We can help!! We can deliver stock items the same day or the next morning if ordered by 1pm (Opening Hours Only), so you don’t have to delay your project . This service also is available for our gardening product range.

This service can be for tradesman or DIYers and to keep cost down, we only charge our standard delivery of £5.95 on this service, so at no extra cost like other companies out there. 

How it works: We can only carry out our express service in the Bristol Area, and from orders made through our sales phone line, as an online order may not been seen in time. Call before 1pm 6 days a week (MON - SAT) and let us know the item/s you require, and we can check current stock, and if we have it available for express delivery we will then advise you if it will be same day delivery or next day delivery, and if agreed we will complete the order and have the items delivered to you within the agreed timescale.**

*Please note this service is only for stock items, and we can not offer this service on any items we need to order in, as we can not guarantee when we will receive it, so any non-stock items will be delivered as per our standard delivery terms of 1 - 3 days. This Service only covers the Bristol Area. 

**We can not guarantee exact times on our express delivery service, and therefore you will be given a approx time of arrival once an order has been completed. 

Bristol Collection Information (By Appointment Only)

We offer a Bristol collection option for customers to collect their order from our Bristol location, however we can only offer this by appointment only as we are not a physical retail store, as we operate as an online business, therefore to avoid disappointment please do not visit without a prior appointment arranged, as we are in and out all day on product deliveries.

Once an order has been placed online or over the phone for collection, we will contact you with a time and date for you to collect your order (Please note any items that require ordering In, this may delay the collection date, but this will be advised when we contact you) 

Business hours

9AM – 5PM Mon-Sat (By Appointment Only)